Az-zahra is a trusted household and kitchen essentials store in Pakistan established in 1988. We provide high-quality household products, kitchen accessories, plastic bags, and everyday home essentials at affordable prices.

We offer a wide range of products including:

• Household essentials
• Kitchen accessories
• Plastic bags
• Home organization products
• Fancy home products
• Smart storage solutions

Yes, we provide delivery services nationwide across Pakistan.

Delivery times may vary depending on your city, courier operations, weather conditions, and public holidays.

Currently, we offer:

• Cash on Delivery (COD)

Additional payment methods may be introduced in the future.

You can place an order by:

1. Browsing products on our website
2. Adding products to your cart
3. Proceeding to checkout
4. Entering shipping details
5. Confirming your order

Yes. Customers can register and log in using Google Sign-In for a faster and more convenient shopping experience.

Yes. We take customer privacy and security seriously. Your personal information is protected and only used for order processing, customer support, and improving our services.

We do not sell customer data to third parties.

We may collect:

• Name
• Email address
• Phone number
• Shipping address
• Order details
• Device and browsing information

This information helps us process orders and improve customer experience.

Yes. We offer a 365 Days Easy Return Policy on eligible products.

Products must be:

• Unused
• Undamaged
• In original packaging
• Returned with all accessories and contents

To request a return, replacement, or refund, contact our support team:

Email: customercare@azstore.com
WhatsApp: 0334-3426777

Please provide:

• Order number
• Product pictures
• Parcel slip image
• Issue details

If your product arrives damaged or defective, contact us within 24 hours of delivery.

Please share:

• Clear product pictures
• Parcel slip image
• Order number

Our team will review your request and guide you further.

If you receive an incorrect item, contact customer support immediately with pictures and your order details. After verification, we will arrange a replacement or refund.

Refund processing time may vary depending on the payment method, verification process, and internal review procedures.

Yes. Return or refund requests may be rejected if:

• The product has been used
• Original packaging is missing
• Accessories are missing
• Product is damaged by misuse
• Complaint is reported after the allowed time

Customers may request order cancellation before dispatch. Once an order has been shipped, cancellation may no longer be possible.

Delivery delays may occur due to:

• Courier service issues
• Weather conditions
• Public holidays
• Remote locations
• Operational delays

We always try our best to deliver orders as quickly as possible.

Actual product colors may vary slightly due to lighting, photography, or screen display settings.

Yes. Basic account information may be stored to improve shopping experience, order history management, and customer support.

Yes. You can contact us anytime through:

WhatsApp: 0334-3426777

For any questions or support, contact us:

Email: customercare@azstore.com
WhatsApp: 0334-3426777