Terms & Conditions
Welcome to Az-zahra. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to comply with the terms mentioned below. Please read them carefully before using our website.
1) About Az-zahra
Az-zahra is a trusted household and kitchen essentials store in Pakistan, established in 1988. With over 35+ years of industry experience, we provide high-quality household products, kitchen accessories, plastic bags, and everyday home essentials at affordable prices.
Our eCommerce platform is designed to offer customers a secure, smooth, and convenient online shopping experience across Pakistan.
2) Acceptance of Terms
By using this website, creating an account, browsing products, or placing an order, you confirm that you agree to these Terms & Conditions, along with our related policies including Return & Refund Policy and Privacy Policy.
If you do not agree with any part of these terms, please discontinue use of the website.
3) Products & Product Information
We strive to provide accurate product descriptions, images, pricing, and availability information. However:
- Product colors may vary slightly due to lighting or screen settings
- Product packaging may differ from displayed images
- Prices and product availability may change without notice
- Some products may become unavailable due to stock limitations
Az-zahra reserves the right to modify, discontinue, or update products at any time without prior notice.
4) Pricing & Payments
All prices displayed on the website are in Pakistani Rupees (PKR).
We reserve the right to change prices, promotional offers, discounts, or product details at any time.
Available payment methods:
- Cash on Delivery (COD)
Orders will only be processed after successful confirmation.
5) Order Acceptance & Cancellation
After placing an order, customers may receive confirmation through email, SMS, or WhatsApp.
Az-zahra reserves the right to:
- Cancel orders due to stock unavailability
- Refuse suspicious or fraudulent orders
- Request additional verification before processing an order
- Limit or refuse quantities purchased by customers
Customers may request order cancellation before dispatch. Once the order has been shipped, cancellation may no longer be possible.
6) Shipping & Delivery
We aim to deliver orders quickly and efficiently across Pakistan. However, delivery timelines may vary depending on:
- Customer location
- Courier operations
- Weather conditions
- Public holidays
- Unexpected operational delays
Az-zahra is not responsible for delays caused by third-party courier services.
Customers must provide accurate shipping details. Incorrect information may result in delayed or failed deliveries.
7) Return, Refund & Replacement
Customers can review our complete Return, Refund & Replacement Policy on the dedicated policy page available on our website.
By placing an order, customers agree to the terms of our return and refund policies.
8) Customer Responsibilities
By using our website, you agree:
- To provide accurate and complete information
- Not to misuse the website or attempt unauthorized access
- Not to engage in fraudulent, illegal, or harmful activities
- Not to upload viruses, malicious code, or harmful content
- To use products responsibly and according to their intended purpose
Violation of these conditions may result in order cancellation, account restriction, or legal action where necessary.
9) Intellectual Property Rights
All content available on this website, including but not limited to:
- Website design
- Logos
- Images
- Product descriptions
- Graphics
- Text content
- Branding materials
is the property of Az-zahra and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or reused without written permission from Az-zahra.
10) Limitation of Liability
Az-zahra shall not be held responsible for:
- Indirect or incidental damages
- Delays caused by courier or third-party services
- Temporary website downtime or technical issues
- Product misuse by customers
- Losses resulting from incorrect customer information
Customers are responsible for proper product usage and handling.
11) Privacy & Customer Information
We value customer privacy and are committed to protecting personal information.
Any information shared with us will only be used for order processing, customer support, and service improvement purposes according to our Privacy Policy.
We do not sell or misuse customer data.
12) Changes to Terms & Conditions
Az-zahra reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Updated terms will become effective immediately upon publication on the website.
Customers are encouraged to review this page periodically.
13) Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Email: customercare@azstore.com
WhatsApp: 0334-3426777
Thank you for choosing Az-zahra — your trusted household & kitchen essentials store in Pakistan.