Privacy Policy

Effective Date: May 8, 2026

Welcome to Az-zahra. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1) About Az-zahra

Az-zahra is a trusted household and kitchen essentials store in Pakistan with over 35+ years of experience in providing quality household products, kitchen accessories, plastic bags, and everyday home essentials.

We are committed to offering a secure, convenient, and reliable online shopping experience for customers across Pakistan.

2) Information We Collect

When you use our website, we may collect certain personal and non-personal information, including but not limited to:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Payment-related information
• WhatsApp contact details

Account Information

If you create an account or log in using Google or other social login methods, we may receive:

• Name
• Email address
• Profile picture
• Account-related identification data

Technical & Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Shopping activity
• Cookies and session data

3) How We Use Your Information

Your information may be used for the following purposes:

• Processing and delivering orders
• Managing customer accounts
• Providing customer support
• Sending order confirmations and updates
• Handling returns, refunds, and replacements
• Improving website functionality and customer experience
• Preventing fraudulent activities
• Marketing, promotional offers, and service-related communication (where permitted)

We only use customer information for legitimate business purposes related to our services.

4) Google Login & Social Login

Our website may allow users to log in or register using Google Sign-In or other social login providers.

When using Google Login:

• We may access basic profile information such as your name, email address, and profile image
• We do not access your password
• Authentication is securely handled through Google OAuth services

Your Google account information is used solely for account authentication and customer convenience.

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep users logged in
• Maintain shopping cart sessions
• Improve website performance
• Understand customer preferences
• Analyze website traffic

You may disable cookies through your browser settings, but some website features may not function properly afterward.

6) Order Processing & Communication

By placing an order on our website, you consent to receiving:

• Order confirmation emails
• Shipping notifications
• Delivery updates
• Customer support communication
• Refund or replacement updates

We may contact you through:

• Email
• Phone calls
• SMS
• WhatsApp

7) Data Protection & Security

We take appropriate security measures to protect customer information against:

• Unauthorized access
• Data misuse
• Loss or theft
• Unauthorized disclosure
• Security breaches

Our website uses reasonable technical and administrative safeguards to maintain the security and confidentiality of customer information.

However, no internet-based platform can guarantee 100% security.

8) Sharing of Information

We do not sell, rent, or trade customer personal information to third parties.

We may only share information when necessary with:

• Courier and shipping partners
• Payment processing services
• Technical service providers
• Legal or regulatory authorities when required by law

Any third-party service providers are expected to handle customer data responsibly and securely.

9) Customer Rights

Customers may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Request account deletion (subject to legal and order-related obligations)

For privacy-related requests, customers can contact us using the details provided below.

10) Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

• Third-party privacy practices
• External website content
• Third-party data handling policies

Customers are encouraged to review the privacy policies of external services separately.

11) Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

12) Policy Updates

Az-zahra reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Customers are encouraged to review this Privacy Policy periodically.

13) Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: customercare@azstore.com
WhatsApp: 0334-3426777

Thank you for choosing Az-zahra — your trusted household & kitchen essentials store in Pakistan.